Privacy Policy

1. Introduction

The Motor Concierge (“TMC”, “we”, “us”, “our”) is committed to protecting your privacy, handling your personal data with discretion, and ensuring full transparency in how your information is used.

This policy explains:

  • What information we collect
  • How we use and store it
  • How cookies are used on our website

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, in line with best practices adopted by leading automotive specialists.

2. Who We Are

TMC is a UK-based vehicle concierge service specialising in:

  • Vehicle sourcing
  • Sale management
  • Managed ownership support

3. Information We Collect

We only collect information necessary to deliver our services effectively and professionally.

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Vehicle requirements, budget, and preferences
  • Any additional information submitted via enquiry forms

4. Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and device
  • Pages visited and interaction data

This type of data is commonly used to improve website performance and user experience.

5. How We Use Your Information

Your data is used to:

  • Respond to enquiries and provide our services
  • Tailor sourcing, selling, and ownership support
  • Communicate regarding your enquiry or engagement
  • Improve our website and service offering
  • Maintain internal records

We do not sell or distribute your personal data.

6. Lawful Basis for Processing

We process your data under:

  • Legitimate Interest — responding to enquiries and delivering services
  • Consent — where you voluntarily submit information
  • Contractual Necessity — where required to fulfil a service

7. Sharing Your Information

Where required, we may share your information with trusted third parties to deliver our services, including:

  • Vehicle suppliers and specialists
  • Transport and logistics providers
  • Insurance and finance specialists (introduction only)
  • Professional service providers

All third parties are expected to handle your data securely and appropriately.

8. Finance & Third-Party Introductions

Where applicable:

  • We may introduce you to reputable UK finance or insurance specialists
  • We do not provide financial advice
  • We do not arrange finance directly

Any agreement is made between you and the third-party provider.

9. Data Retention

We retain your data only as long as necessary to:

  • Respond to your enquiry
  • Deliver services
  • Meet legal obligations

For example:

  • Enquiries may be retained for a reasonable period for follow-up
  • Transaction-related data may be retained longer where required

This approach reflects standard industry practice.

10. Data Security

We take appropriate measures to protect your data, including:

  • Secure systems and hosting
  • Controlled access to information
  • Confidential handling of all enquiries

11. Your Rights

Under UK law, you have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent

To exercise these rights, please use the contact form.

12. Cookies & Website Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.

How do we use cookies?

TMC uses cookies in a minimal and considered way, aligned with a premium, low-friction user experience.

We may use:

Essential Cookies

Required for the website to function (e.g., form submissions, navigation).

Performance / Analytics Cookies (if enabled)

Used to understand how visitors interact with the website and improve performance.

These may:

  • Track page usage
  • Identify errors
  • Help improve user experience

This type of usage is standard across modern websites.

Functionality Cookies

Allow the website to remember preferences and enhance usability.

What We Do NOT Do

  • We do not aggressively track users across websites
  • We do not sell behavioural data
  • We do not rely on intrusive marketing cookies as standard

Managing Cookies

You can control or disable cookies at any time via your browser settings, including:

  • Blocking cookies
  • Deleting stored cookies

Please note: disabling certain cookies may affect website functionality.

Third-Party Cookies

Some third-party services (e.g. embedded content or analytics tools) may place cookies.

We do not control these cookies and recommend reviewing the relevant third-party policies where applicable.

13. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.

15. Contact

If you have any questions regarding this Privacy Policy or your data, please use the contact form.