Terms and Condition
1. Introduction
These Terms & Conditions (“Terms”) govern the provision of services by The Motor Concierge (“TMC”, “we”, “us”, “our”).
By engaging our services or submitting an enquiry, you (“the Client”, “you”) agree to these Terms.
2. Services
TMC provides a bespoke vehicle concierge service, including:
- Vehicle sourcing (acquisition)
- Sale management
- Managed vehicle ownership support
- Introductions to trusted third-party specialists (including finance, insurance, transport, storage, and maintenance)
All services are tailored to the Client’s individual requirements and agreed in advance.
3. Our Role
TMC acts as an independent intermediary and advisor, working in the Client’s interest to:
- Identify and present suitable opportunities
- Provide market insight and strategic guidance
- Assist with negotiation and transaction coordination
TMC does not own, supply, or sell vehicles directly, unless explicitly stated.
All purchase and sale agreements are made directly between the Client and the relevant third party.
4. Engagement & Fees
4.1 Engagement Fee (Where Applicable)
Certain services may require an upfront engagement fee.
- This secures dedicated time, access, and resources
- Fees are confirmed prior to commencement
- Engagement fees are non-refundable once the service has commenced
- Where agreed, this fee may be credited against the final service fee
4.2 Service Fees
Service fees vary depending on the nature and complexity of the brief and will be confirmed in advance.
Fees may be structured as:
- A percentage-based fee
- A fixed fee
- A subscription (for ownership services)
4.3 Payment Trigger
Unless otherwise agreed in writing:
The service fee becomes payable upon successful introduction, agreement in principle, or acceptance of an offer by the Client, whichever occurs first.
Completion of the transaction, delivery of the vehicle, or successful finance arrangement is not required for the fee to be due.
4.4 Minimum Fees
TMC reserves the right to apply minimum fees where appropriate. These will be clearly communicated in advance.
5. Introductions & Fee Protection
Where TMC introduces a vehicle, opportunity, buyer, or relevant third party:
Any subsequent transaction involving that introduction, completed by the Client or any connected party within 6 months, will be subject to the agreed service fee.
This applies whether the transaction is completed directly or indirectly.
6. Client Responsibilities
The Client agrees to:
- Provide accurate and complete information
- Confirm budget, requirements, and timeframe in good faith
- Act promptly and reasonably when opportunities are presented
- Notify TMC if pursuing any opportunity independently during an active engagement
7. Scope of Service
Each engagement is based on an agreed brief and defined scope.
- TMC will provide a curated and considered approach aligned with this brief
- Significant changes to requirements may require a revised scope or additional fee
- TMC does not guarantee the availability of any specific vehicle
- Timelines are indicative and subject to market conditions
8. Finance & Payment Responsibility
Where finance is required:
- TMC may introduce trusted finance specialists
- TMC does not provide financial advice
- TMC does not arrange finance directly
All finance approval, funding, and payment obligations remain the sole responsibility of the Client.
8.1 Finance Failure
Where a transaction does not complete due to the Client’s inability to secure finance or complete payment, the agreed service fee remains payable where TMC has fulfilled its obligations in sourcing, negotiating, or securing the vehicle.
9. Third-Party Services
TMC may coordinate or introduce third-party services, including:
- Vehicle suppliers
- Transport and logistics providers
- Storage facilities
- Maintenance and specialist providers
All third-party agreements are made directly with the Client.
TMC is not responsible for the performance, terms, or outcomes of third-party services
10. Vehicle Condition & Due Diligence
TMC assists in evaluating vehicles using available information and industry expertise.
However:
- Final inspection and purchase decisions remain the responsibility of the Client
- TMC does not guarantee condition, authenticity, or future performance
- Independent inspections are recommended where appropriate
11. Sale Management
Where TMC manages the sale of a vehicle:
- TMC acts as an intermediary to position and market the vehicle
- Final agreements are made between the Client and buyer
- TMC does not guarantee sale price or timeframe
Sale strategy (e.g. speed vs value) will be agreed at the outset.
12. Managed Ownership Services
Where applicable:
- Services are provided on a subscription or agreed basis
- TMC coordinates services on behalf of the Client
- All third-party costs remain payable by the Client unless otherwise agreed
13. Confidentiality
TMC operates with discretion.
All client information is treated as confidential and will not be disclosed without consent, unless required by law.
14. Limitation of Liability
To the fullest extent permitted by law:
- TMC shall not be liable for indirect or consequential loss
- TMC is not responsible for decisions made by the Client
- TMC is not liable for vehicle condition, financial outcomes, or third-party actions
Nothing in these Terms limits liability for death, personal injury, or fraud.
15. Termination
Either party may terminate an engagement at any time.
- Fees for work already undertaken remain payable
- Engagement fees are non-refundable once work has commenced
TMC reserves the right to discontinue services where client conduct, intent, or communication is not aligned with the nature of the service.
16. Data Protection
TMC processes personal data in accordance with its Privacy & Cookie Policy.
17. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
18. Updates
TMC may update these Terms from time to time.
The latest version will always be available on our website.